Shipping:
Shipping Methods:
We offer the following shipping methods for your convenience:
Standard Shipping:
Estimated delivery time is 5-7 business days.
Expedited Shipping:
Estimated delivery time is 3-5 business days. Additional charges apply for this option.
Free Shipping:
We provide free shipping on inventory that states free shipping. Shipping is calculated by length and weight and other qualities of the Rug.
International Shipping:
We offer international shipping to most countries. Shipping costs and delivery times may vary based on the destination. Please note that Persian or Iranian rugs cannot be shipped outside the United States per U.S Law, please contact us for more information.
Order Processing Time:
Our team works diligently to process and ship your order as quickly as possible. Orders are typically processed within 2-3 business days after payment confirmation.
Order Tracking:
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on our website or the carrier’s site.
Shipping Restrictions:
Please be aware that some rug sizes or materials may have specific shipping restrictions to certain regions due to logistical reasons or local regulations. If any restrictions apply to your order, we will notify you during the checkout process.
Returns and Refunds:
Hassle-Free Returns:
We want you to be completely satisfied with your rug purchase. If, for any reason, you are not happy with your order, you can initiate a return within 7-14 days of receiving the product.
Eligibility for Returns:
To be eligible for a return, the rug must be in unused and undamaged condition.
Return Process:
To start a return, please contact our customer support team via email, phone, or live chat. they will guide you through the return process.
Return Shipping Costs:
If the return is due to a change of mind or preference, the customer is responsible for return shipping costs.
Refunds and Processing Time:
Once we receive and inspect the returned rug, we will process your refund. Refunds are issued to the original payment method and may take up to 20 business days to reflect in your account.
