Refund Eligibility:
To be eligible for a refund, the rug must be in unused and undamaged condition, with all original tags and packaging intact.
Refunds will be processed for rugs that are returned within 3 days of the delivery date.
Initiating a Refund:
To request a refund, please contact our customer support team via email, phone, or live chat.
Provide your order number and details of the rug you wish to return.
Reasons for Refund:
Refunds can be requested for various reasons, including:
Change of mind or preference.
Received the wrong rug or the product did not match the description.
Refund Process:
Once your request for a refund is approved, our team will guide you through the return process.
Please return the rug in appropriate packaging to initiate return.
Return Shipping Costs:
If the return is due to a change of mind or preference, the customer is responsible for return shipping costs.
In case of a product defect or mistake on our part, we will cover the return shipping expenses
