Client Center

Shipping Methods:
We offer the following shipping methods for your convenience:

Standard Shipping:

Estimated delivery time is 5-7 business days.

Expedited Shipping:

Estimated delivery time is 3-5 business days. Additional charges apply for this option.

Free Shipping:

We provide free standard shipping on all orders within the U.S with no minimum purchase required.

International Shipping:

We offer international shipping to most countries. Shipping costs and delivery times may vary based on the destination. Please note that customers are responsible for any customs duties or import taxes that may apply.

Order Processing Time:

Our team works diligently to process and ship your order as quickly as possible. Orders are typically processed within 2-3 business days after payment confirmation.

Order Tracking:

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on our website or the carrier’s site.

Shipping Restrictions:

Please be aware that some rug sizes or materials may have specific shipping restrictions to certain regions due to logistical reasons or local regulations. If any restrictions apply to your order, we will notify you during the checkout process.

Hassle-Free Returns:

We want you to be completely satisfied with your rug purchase. If, for any reason, you are not happy with your order, you can initiate a return within 3 days of receiving the product.

Eligibility for Returns:

To be eligible for a return, the rug must be in unused and undamaged condition, with all original tags and packaging intact.

Return Process:

To start a return, please contact our customer support team via email, phone, or live chat. They will guide you through the return process and provide you with a return shipping label, if applicable.

Return Shipping Costs:

If the return is due to a change of mind or preference, the customer is responsible for return shipping costs. In case of a product defect or mistake on our part, we will cover the return shipping expenses.

Refunds and Processing Time:

Once we receive and inspect the returned rug, we will process your refund. Refunds are issued to the original payment method and may take up to 7 business days to reflect in your account.

Shipping Methods:

We offer reliable and secure shipping methods to ensure your rugs reach you in perfect condition. Our shipping options include:

Standard Shipping:

Estimated delivery time is 5-7 business days.

Order Processing Time:
Once you place an order, our team will process it promptly. Orders are usually processed within 1-2 business days after payment confirmation.

Shipping Costs:

For standard shipping within US, we offer free shipping on all orders. Additional charges apply for expedited shipping and international orders.

Order Tracking:

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the status of your shipment.

Delivery Timeframe:

The estimated delivery time for standard shipping is 5-7 business days. Please note that delivery times may vary depending on your location and shipping method.

Explore Our Collection:

Browse through our diverse collection of rugs, featuring various sizes, materials, and designs. Use the search and filtering options to find rugs that match your preferences.
Select Your Rug:

Click on a rug to view detailed product information, material details, and high-resolution images. Read customer reviews to gain insights from previous buyers.

Add to Cart:

Once you’ve found your ideal rug, click the “Add to Cart” button. You can continue shopping or proceed to the checkout page.

Secure Checkout:

At the checkout page, review your order details, and enter your shipping information. Rest assured that all transactions are secure and encrypted.